Conditions Of Sale 

1 Definitions and interpretation 

1.1 Definitions 

Buyer means the purchaser of the Goods, whose details are set out in the invoice or who places an order via the Seller’s website or other sales channels.

Goods means the products supplied by the Seller and, if any, services specified in the invoice.

Seller means Stepz (ABN 38 624 027 112) whose details are set out in the invoice.

1.2 Interpretation 

Nothing in these conditions excludes, restricts or modifies, or has the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Competition and Consumer Act 2010 (Cth)) and which by law cannot be excluded, restricted or modified. 

These Terms apply to all sales including website purchases, direct sales, dealer sales and wholesale transactions.

2 General 

These conditions (which will only be waived in writing signed by the Seller and Buyer) will prevail over all conditions of the Buyer's order, to the extent of any inconsistency.

3 Terms of sale 

The Goods and all other products sold by Seller are sold on these terms and conditions.

The Buyer acknowledges that the Return Policy and Product Warranty available on the Seller’s website form part of these Terms.

4 Drawings, etc 

(a) All specifications, drawings, and particulars of weights and dimensions submitted to the Seller are approximate only and any deviation from any of these things does not vitiate any contract with the Seller or form grounds for any claim against the Seller. 

(b) The descriptions, illustrations and performances contained in catalogues, price lists and other advertising matter do not form part of the contract of sale of the Goods or of the description applied to the Goods. 

(c) If custom adapter plates or made-to-order items are supplied, they are manufactured based on information provided by the Buyer, and the Buyer is responsible for ensuring specifications are correct. Custom items are non-returnable unless defective.

5 Product Use & Safety Guidelines

(a) The Buyer acknowledges and agrees to comply with all installation and safety instructions provided by the Seller regarding the use of the Goods.

(b) The recommended maximum weight limit for the Goods is 120kg. Exceeding this weight limit voids any warranty and may void liability coverage to the extent permitted by law.

(c) When using the Goods, the Buyer must maintain three points of contact at all times to minimise the risk of injury.

(d) The Buyer acknowledges that the Goods are intended for use in outdoor environments, including boat ramps and other varying conditions. The Buyer is responsible for assessing each environment for safe use and accepts that conditions may differ. The Seller is not liable for injuries, damage, or incidents resulting from use in unsafe or unsuitable environments beyond the Seller’s control.

(e) The Buyer is responsible for conducting safety inspections after initial installation and after first use, and then every 3 months, including checking bolts, fasteners, and all components.

(f) By purchasing the Goods, the Buyer acknowledges that use of the Goods is at their own risk. The Seller is not liable for injury, loss, or damage arising from misuse, negligence, failure to follow safety instructions, improper installation, modification, or environmental conditions beyond the Seller’s control.

(g) The Buyer acknowledges they are physically capable of safely using the Goods. The Seller is not liable for injuries arising from use by individuals unable to safely balance, climb, or descend.

(h) The Goods must not be used while the trailer or vehicle is moving.

(i) If the Goods are removed for towing or storage, they must be correctly reinstalled prior to use.

6 Performance 

Any performance figures given by the Seller are estimates only. The Seller is under no liability for damages for failure of the Goods to attain such figures unless specifically guaranteed in writing. Any such written guarantees are subject to the recognised tolerances applicable to such figures. 

7 Delivery, Risk and Transit Issues

(a) Delivery timeframes are estimates only.

(b) The Seller will arrange delivery to the address provided.

(c) Risk passes upon delivery to the nominated address.

(d) If goods are authorised to be left unattended, delivery occurs when recorded by the carrier.

(e) The Buyer must inspect the Goods upon delivery and notify the Seller in writing within 5 days of delivery of any shortage, incorrect supply, missing items, or transit damage. Supporting photographs must be provided.

(f) Where goods are lost or damaged in transit prior to delivery, the Seller will liaise with the carrier and arrange replacement or resolution as appropriate.

(g) The Seller is not liable for loss or damage occurring after delivery.

8 Warranty 

The Goods are supplied with a 12-month limited warranty against manufacturing defects, as set out in the Stepz Product Warranty available on the Seller’s website.

The Product Warranty forms part of these Terms.

Nothing in these Terms limits any rights available under the Australian Consumer Law.

9 Commercial Transactions

This clause applies only to commercial, wholesale, or dealer transactions and does not apply to consumer purchases.

Where the Buyer acquires the Goods for the purpose of resale or business use, the Seller’s liability under section 274 of the Australian Consumer Law is limited, to the extent permitted by law, to the lowest of:

(a) the cost of replacing the Goods;
(b) the cost of obtaining equivalent goods; or
(c) the cost of having the Goods repaired.

Nothing in this clause limits or excludes any rights that cannot be limited or excluded under the Australian Consumer Law.

10 Prices 

(a) Unless otherwise stated all prices quoted by vendor are inclusive of Goods and Services Tax (GST). 

(b) Prices displayed at checkout are final at the time of purchase.

(c) For dealer or wholesale orders, pricing is as agreed in writing.

(d) The Seller reserves the right to correct pricing errors prior to dispatch.

11 Payment 

(a) The purchase price for the Goods plus GST where applicable is payable at the time of purchase unless otherwise agreed in writing.

(b) The Buyer must pay interest on any outstanding amount not paid by Payment Due Date. Interest will be calculated on the rate specified in section 2 of the Penalty Interest Rates Act 1983 (Vic). 

12 Rights in relation to Goods 

(a) The Seller reserves the following rights in relation to the Goods until all accounts owed by the Buyer to the Seller are fully paid: 

(i) ownership of the Goods; 

(ii) to enter the Buyer's premises (or the premises of any associated company or agent where the Goods are located) without liability for trespass or any resulting damage and retake possession of the Goods; and 

(iii) subject to, and in accordance with, the Personal Property Securities Act 2009 (Cth), to keep or resell any Goods repossessed in accordance with these Terms. 

(b) If the Goods are resold, or products manufactured using the Goods are sold, by the Buyer, the Buyer will hold such part of the proceeds of any such sale as represents the invoice price of the Goods sold or used in the manufacture of the Goods sold in a separate identifiable account. This will be held the beneficial property of the Seller and the Buyer will pay such amount to the Seller upon request. Despite the provisions above, the Seller will be entitled to maintain an action against the Buyer for the purchase price and the risk of the Goods shall pass to the Buyer upon delivery. 

This clause applies to commercial and wholesale transactions only.

13 Returned Goods 

Returns are handled in accordance with the Seller’s Return Policy available on the Seller’s website.

14 Goods sold 

All Goods to be supplied by the Seller to the Buyer are as described on the purchase order agreed by the Seller and the Buyer and the description on such purchase order as so agreed prevails over all other descriptions of the Goods including any specification or enquiry of the Buyer. 

15 Cancellation 

No order may be cancelled by the Buyer except with the written consent of the Seller. If there is a cancellation of the order by the Buyer, the Seller has the right to claim indemnity against all losses suffered by the Seller as a result of such cancellation. 

For consumer purchases, cancellation and refund rights are subject to the Return Policy and Australian Consumer Law.

16 Termination 

(a) In the absence of any breach of this agreement, either party may terminate this agreement in its absolute discretion with a minimum of 7 days’ written notice to the other party. 

(b) This agreement will automatically terminate if a party enters into any composition or arrangement with its creditors or has a receiver appointed over any of its assets or is the subject of any resolution or petition for winding up or judicial management (other than for amalgamation or reconstruction). 

(c) Either party may terminate this agreement if the other party is in material breach of any of its obligations under this agreement and if the breach is capable of remedy fails to remedy the breach for a period of 7 days after receipt of a written notice by the other party requiring rectification of the breach. 

(d) Exercise of the right of termination afforded to either party under this clause will not prejudice the legal rights or remedies which either party may have against the other in respect of a breach of any term, condition or warranty of this agreement. 

(e) The obligations of the parties that by their nature could be reasonably construed as being intended to continue to apply beyond the termination of this agreement will continue to apply. 

This clause applies to dealer or wholesale supply arrangements only.

Retail one-off purchases are not subject to ongoing termination rights.

17 Place of contract 

This agreement shall be governed by and construed in accordance with Victorian law. The parties submit to the non-exclusive jurisdiction of the courts and tribunals of the governing law jurisdiction. Nothing in this clause is intended to undermine the jurisdiction of the Federal Court of Australia or Federal Circuit and Family Court of Australia.

Please contact us via email at info@stepzco.com if you have any questions regarding our terms & conditions.

Privacy Policy

Stepz (ABN 38 624 027 112) is committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

1. Consent

By using our website and providing your personal information, you consent to our collection, use, and disclosure of your information as outlined in this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide when you:

• Make a purchase
• Subscribe to our newsletter
• Contact us
• Opt-in to receive SMS messages
  

This may include:

• Name
• Email address
• Mailing address
• Phone number
• Order details
  

Payment information is processed securely by third-party payment providers. Stepz does not store full credit card details.

We may also collect business contact information from authorised dealers and wholesale customers for account management and supply purposes.

3. How We Use Your Information

We use personal information to:

• Process and fulfil orders
• Provide customer service
• Send marketing communications (if you opt in)
• Send cart reminders
• Manage dealer and wholesale accounts
• Improve our website and services
  

4. Marketing Communications

If you opt in to receive marketing communications from us, you may unsubscribe at any time:

• Email: Click the “unsubscribe” link in any marketing email.
• SMS: Reply “STOP” to any marketing message.

Transactional communications relating to orders or customer service are not affected.

5. Disclosure of Information

We do not sell or rent your personal information.

We may share your information with service providers who assist us in operating our business, including payment processors, shipping providers, marketing platforms and IT service providers.

Some service providers may store or process personal information outside Australia.

We may also disclose information where required by law.

6. Access and Correction

You may request access to the personal information we hold about you and request correction if it is inaccurate or outdated. Requests can be made by contacting info@stepzco.com.

7. Cookies

We use cookies and similar technologies to improve website functionality and user experience. You can manage cookie settings through your browser.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Security

We take reasonable steps to protect personal information. However, no method of transmission over the internet is completely secure.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us at info@stepzco.com. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

Please contact us via email at info@stepzco.com if you have any questions regarding our privacy policy.

Returns Policy

At Stepz, we stand behind the quality of our products and want you to love your Stepz product.

1. 14-Day Returns

We accept returns within 14 days of delivery, subject to the conditions below.

To be eligible for return:

• The product must be unused and not installed.
• The product must be in original condition with all parts and accessories included.
• Proof of purchase must be provided.

Return shipping costs are the responsibility of the customer unless the item is faulty.

Original shipping costs are non-refundable.

2. Exclusions

The following are not eligible for return under this policy:

• Products that have been installed, used, modified, or damaged.
• Products showing signs of misuse, neglect, improper installation, or wear.
• Custom-made or modified products, including custom adapter plates.
• Products purchased from unauthorised resellers or third parties.

3. Return Process

• To request a return, contact info@stepzco.com within 14 days of delivery.
• Do not return goods without prior approval.
• Once approved, return instructions will be provided.
• Refunds will be processed within 14 business days after the returned item is received and inspected.
• Returns are assessed in accordance with this policy and applicable law.

Please contact us via email at info@stepzco.com if you have any questions regarding our return policy

By purchasing our products, you acknowledge and agree to abide by the Stepz return policy.

At Stepz, we take pride in the quality and durability of our products. We offer a 12-month limited warranty on all Stepz aluminium products, covering manufacturing defects under normal, intended use.

1. Duration of Warranty

The Stepz warranty is valid for a period of 12 months from the date of receipt of the product.

2. Warranty Conditions

This warranty applies where:

• The product was purchased from Stepz or an authorised Stepz dealer.
• The product has been installed in accordance with the Stepz installation instructions provided.
• The product has been used within the recommended weight limit of 120kg and with three points of contact maintained during use.
• The product has been maintained in accordance with Stepz guidelines, including recommended safety checks every three months.
• The claim is submitted within the 12-month warranty period.

3. Warranty Claim Process

To make a warranty claim:

• Contact Stepz in writing at info@stepzco.com.
• Provide proof of purchase.
• Provide details of the issue, including supporting photographs where possible.

If a claim is approved, Stepz will, at its discretion, repair or replace the defective product.

For approved warranty claims, Stepz will arrange return freight where reasonably required.

4. Exclusions

This warranty does not cover:

• Products purchased from unauthorised resellers or third-party sellers.
• Products that have been altered, modified, or repaired by unauthorised persons.
• Damage resulting from accidents, misuse, neglect, failure to follow installation instructions, or improper use.
• Damage caused by exceeding the recommended weight limit of 120kg.
• Damage caused by environmental factors, including salt exposure, corrosion, excessive moisture, or installation on unstable or uneven surfaces.
• Normal wear and tear, cosmetic damage, or deterioration due to lack of recommended maintenance.
  

5. Limitation of Liability

To the extent permitted by law, Stepz liability under this warranty is limited, at its discretion, to repairing or replacing the defective product.

Stepz is not liable for any indirect, incidental, or consequential loss arising from the use of the product.

Nothing in this warranty excludes or limits any rights you may have under the Australian Consumer Law.

6. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure as provided under the Australian Consumer Law.

If a product does not meet acceptable quality standards but the issue can be fixed, we may repair or replace the product.

7. Changes to Warranty Terms

Stepz reserves the right to modify or amend these warranty terms at any time without prior notice. Updated terms will be posted on our website, and it is the customer's responsibility to review these terms periodically.

For any questions or concerns regarding our product warranty, please contact us via email at info@stepzco.com.

By purchasing Stepz products, you acknowledge and agree to abide by these warranty terms and conditions.