Conditions Of Sale 

1 Definitions and interpretation 

1.1 Definitions 

Buyer means the purchaser of the Goods, whose details are set out in the invoice. 

Goods means the products and, if any, services specified in the invoice. 

Seller means the seller of the Goods whose details are set out in the invoice. 

1.2 Interpretation 

Nothing in these conditions exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Competition and Consumer Act 2010 (Cth)) and which by law cannot be excluded, restricted or modified. 

2 General 

These conditions (which will only be waived in writing signed by the Seller and Buyer) will prevail over all conditions of the Buyer's order, to the extent of any inconsistency. 

3 Terms of sale 

The Goods and all other products sold by Seller are sold on these terms and conditions. 

4 Shortage 

The Buyer waives any claim for shortage of any Goods delivered if a claim in respect for short delivery has not been lodged with the Seller within 30 days from the date of receipt of Goods by the Buyer. 

5 Drawings, etc 

(a) All specifications, drawings, and particulars of weights and dimensions submitted to the Seller are approximate only and any deviation from any of these things does not vitiate any contract with the Seller or form grounds for any claim against the Seller. 

(b) The descriptions, illustrations and performances contained in catalogues, price lists and other advertising matter do not form part of the contract of sale of the Goods or of the description applied to the Goods. 

(c) Where specifications, drawings or other particulars are supplied by the Buyer for the purposes of the Goods order, the Seller's price will be calculated on the basis of estimates of quantities required to provide the Goods as specified, drawn or otherwise particularised by the Buyer. If there are any adjustments in quantities above or below the quantities estimated by Seller as set out in a quotation, then any such increase or decrease will be adjusted on a unit rate basis according to unit prices set out in this document or in the quotation. 

6. Product Use & Safety Guidelines

(a) The Buyer acknowledges and agrees to comply with all installation and safety instructions provided by the Seller regarding the use of the Goods.

(b) The recommended maximum weight limit for the Goods is 120kg. Exceeding this weight limit voids any warranty and releases the Seller from liability for injuries or damage.

(c) When using the Goods, the Buyer must maintain three points of contact at all times to minimise the risk of injury.

(d) The Buyer acknowledges that the Goods are intended for use in outdoor environments, including boat ramps and other varying conditions. The Buyer is responsible for assessing each environment for safe use and accepts that conditions may differ. The Seller is not liable for injuries, damage, or incidents resulting from use in unsafe or unsuitable environments beyond the Seller’s control.

(e) The Buyer is responsible for conducting safety inspections every 3 months, including checking bolts, fasteners, and all components to ensure the Goods remain secure and in good working condition.

(f) By purchasing the Goods, the Buyer acknowledges that use of the Goods is at their own risk. The Seller is not liable for injury, loss, or damage arising from misuse, negligence, failure to follow safety instructions, or environmental conditions beyond the Seller’s control. This includes, but is not limited to, any injuries, slips, trips, falls, or damage resulting from improper use, environmental hazards, or failure to follow safety instructions.

(g) The Buyer acknowledges they are physically capable of safely using the Goods. The Seller is not liable for injuries arising from use by individuals unable to safely balance, climb, or descend.

7 Performance 

Any performance figures given by the Seller are estimates only. The Seller is under no liability for damages for failure of the Goods to attain such figures unless specifically guaranteed in writing. Any such written guarantees are subject to the recognised tolerances applicable to such figures. 

8 Delivery 

(a) The delivery times made known to the Buyer are estimates only and the Seller is not liable for late delivery or non-delivery. 

(b) The Seller will not be liable for any loss, damage or delay occasioned to the Buyer or its customers arising from late or non-delivery or late installation of the Goods. 

(c) The Seller may at its option deliver the Goods to the Buyer in any number of instalments unless there is an endorsement overleaf to the effect that the Buyer will not take delivery by instalments. 

(d) If the Seller delivers any of the Goods by instalments, and any one of those instalments is defective for any reason: 

(i) this does not constitute a repudiation of the contract of sale formed by these conditions; and 

(ii) the defective instalment is a severable breach that gives rise only to a claim for compensation. 

9 Loss or damage in transit 

(a) The Seller is not responsible to the Buyer or any person claiming through the Buyer for any loss or damage to Goods in transit caused by any event of any kind or by any person (whether or not the Seller is legally responsible for the actions of that person). 

(b) The Seller must provide the Buyer with such assistance as may be reasonably necessary to institute claims against a carrier for damages to Goods in transit so long as the Buyer: 

(i) has notified the Seller and the carrier in writing immediately after loss or damage is discovered by the Buyer on receipt of Goods; and 

(ii) serves a claim for compensation on the carrier within 7 days of the date of receipt of the Goods. 

10 Guarantee 

(a) The Seller's liability for Goods manufactured by it is limited to making good any defects. This must be done by repairing the defects or, at the Seller's option, by replacement, within a period not exceeding 12 calendar months after the Goods have been dispatched. This applies so long as: 

(i) the defects have arisen solely from faulty materials or workmanship; 

(ii) the Goods have not received maltreatment, inattention or interference; 

(iii) accessories of any kind used by the Buyer are manufactured by or approved by Seller; 

(iv) the seals of any kind on the Goods remain unbroken; and 

(v) the defective parts are promptly returned free of cost to the Seller. 

(vi) the Goods have been maintained in accordance with the Seller's recommended inspection schedule, including checking bolts, fasteners, and components every 3 months.

(b) If the Goods are not manufactured by the Seller, the guarantee of the manufacturer of those Goods is accepted by the Buyer and is the only guarantee given to the Buyer for the Goods. The Seller agrees to assign to the Buyer on request made by the Buyer the benefit of any warranty or entitlement to the Goods that the manufacturer has granted to the Seller under any contract or by implication or operation of law to the extent that the benefit of any warranty or entitlement is assignable. 

(c) The Seller is not liable for, and the Buyer releases the Seller from, any claims in respect of faulty or defective design of any Goods supplied. This is unless the design has been wholly prepared by the Seller and the responsibility for any claim has been specifically accepted by the Seller in writing. 

(d) The Seller's liability under clause 11(c) is limited strictly to the replacement of defective parts in accordance with clause 11(a) of these conditions. 

(e) Except as provided in these conditions, all express and implied warranties, guarantees and conditions under statute or general law as to merchantability, description, quality, suitability or fitness of the Goods for any purpose or as to design, assembly, installation, materials or workmanship or otherwise are expressly excluded. The Seller is not liable for physical or financial injury, loss or damage or for consequential loss or damage of any kind arising out of the supply, layout, assembly, installation or operation of the Goods or arising out of the Seller's negligence or in any way.

11 Consumer guarantees 

The Seller's liability for a breach of a condition or warranty implied by part 3-2, division 1 of the Australian Consumer Law (ACL) is limited to: 

(a) in the case of Goods, any one or more of: 

(i) the replacement of the Goods or the supply of equivalent goods; 

(ii) the repair of the Goods; 

(iii) the payment of the cost of replacing the Goods or of acquiring equivalent goods; and 

(iv) the payment of the cost of having the Goods repaired; or 

(b) in the case of services: 

(i) the supplying of the services again; or 

(ii) the payment of the cost of having the services supplied again. 

12 Indemnification of suppliers by manufacturers 

The Seller's liability under section 274 of the ACL is expressly limited to a liability to pay to the purchaser an amount equal to:

(a) the cost of replacing the Goods; 

(b) the cost of obtaining equivalent goods; or 

(c) the cost of having the Goods repaired, 

whichever is the lowest amount. 

13 Prices 

(a) Unless otherwise stated all prices quoted by vendor are inclusive of Goods and Services Tax (GST). 

(b) Prices quoted are calculated at the date of issue of a relevant quotation and include rates provided by third parties providers. These third party rates include the cost of freight, insurance, customs duties, exchange, shipping expenses, sorting and stacking charges, cartage, rate of water, cost of materials and other charges affecting the cost of production (Third Party Rates). Third Party Rates may vary slightly from the date of the quotation to the time of delivery of the Goods. The Buyer will be liable for any increase in the Third Party Rates. 

(c) If the Seller makes any alterations to the price of the Goods or to any of their inputs either before acceptance of or during the currency of the contract, these alterations are for the Buyer's account. 

14 Payment 

(a) The purchase price for the Goods plus GST where applicable is payable on or before the Buyer collects the Goods from the Seller (Payment Due Date) unless other terms of payment are agreed in writing between the parties. 

(b) The Buyer must pay interest on any outstanding amount not paid by Payment Due Date. Interest will be calculated on the rate specified in section 2 of the Penalty Interest Rates Act 1983 (Vic). 

15 Rights in relation to Goods 

(a) The Seller reserves the following rights in relation to the Goods until all accounts owed by the Buyer to the Seller are fully paid: 

(i) ownership of the Goods; 

(ii) to enter the Buyer's premises (or the premises of any associated company or agent where the Goods are located) without liability for trespass or any resulting damage and retake possession of the Goods; and 

(iii) subject to, and in accordance with, the Personal Property Securities Act 2009 (Cth), to keep or resell any Goods repossessed pursuant to clause 16(a)(ii). 

(b) If the Goods are resold, or products manufactured using the Goods are sold, by the Buyer, the Buyer will hold such part of the proceeds of any such sale as represents the invoice price of the Goods sold or used in the manufacture of the Goods sold in a separate identifiable account. This will be held the beneficial property of the Seller and the Buyer will pay such amount to the Seller upon request. Despite the provisions above, the Seller will be entitled to maintain an action against the Buyer for the purchase price and the risk of the Goods shall pass to the Buyer upon delivery. 

16 Returned Goods 

(a) Except for any provisions to the contrary contained in this agreement, the Seller is not under any duty to accept Goods returned by the Buyer. The Seller will do so only on terms to be agreed in writing in each individual case. 

(b) If the Seller agrees to accept returned Goods from the Buyer under clause 19(a) of this clause, the Buyer must return the Goods to the Seller at the Seller's place of business referred to at the head of these conditions. 

17 Goods sold 

All Goods to be supplied by the Seller to the Buyer are as described on the purchase order agreed by the Seller and the Buyer and the description on such purchase order as so agreed prevails over all other descriptions of the Goods including any specification or enquiry of the Buyer. 

18 Cancellation 

No order may be cancelled by the Buyer except with the written consent of the Seller. If there is a cancellation of the order by the Buyer, the Seller has the right to claim indemnity against all losses suffered by the Seller as a result of such cancellation. 

19 Warranty 

(a) The Buyer agrees that it is a term of the warranty (if any) given by the Seller that it must return the Goods and/or services to the Seller. 

(b) The Buyer agrees that any alteration to the Seller's Goods and/or services will void the warranty and the Seller will not be liable for any loss or damage suffered as a result of the Buyer's alterations. 

20 Termination 

(a) In the absence of any breach of this agreement, either party may terminate this agreement in its absolute discretion with a minimum of 7 days’ written notice to the other party. 

(b) This agreement will automatically terminate if a party enters into any composition or arrangement with its creditors or has a receiver appointed over any of its assets or is the subject of any resolution or petition for winding up or judicial management (other than for amalgamation or reconstruction). 

(c) Either party may terminate this agreement if the other party is in material breach of any of its obligations under this agreement and if the breach is capable of remedy fails to remedy the breach for a period of 7 days after receipt of a written notice by the other party requiring rectification of the breach. 

(d) Exercise of the right of termination afforded to either party under this clause will not prejudice the legal rights or remedies which either party may have against the other in respect of a breach of any term, condition or warranty of this agreement. 

(e) The obligations of the parties that by their nature could be reasonably construed as being intended to continue to apply beyond the termination of this agreement will continue to apply. 

21 Place of contract 

This agreement shall be governed by and construed in accordance with Victorian law. The parties submit to the non-exclusive jurisdiction of the courts and tribunals of the governing law jurisdiction. Nothing in this clause is intended to undermine the jurisdiction of the Federal Court of Australia or Federal Circuit and Family Court of Australia.

22. Mobile Messaging Terms

(a) By providing your mobile number and opting in, the Buyer agrees to receive recurring SMS communications from the Seller. These may include but are not limited to transactional messages, cart reminders, order updates, shipping notifications, and promotional offers.

(b) Consent to receive SMS messages is not a condition of any purchase.

(c) Message frequency may vary. Message and data rates may apply depending on your mobile plan and carrier.

(d) The Buyer may opt out of receiving SMS messages at any time by replying "STOP" to any message received. For assistance, reply "HELP" or contact the Seller at info@stepzco.com.

(e) The Seller is not responsible for delays or failure to deliver SMS messages caused by mobile carriers or other third-party systems.

(f) The Seller does not share or sell SMS opt-in data or consent with third parties. All information collected will be handled in accordance with the Seller’s Privacy Policy.

Please contact us via email at info@stepzco.com if you have any questions regarding our terms & conditions.

Privacy Policy

We are committed to protecting the privacy of any information provided by you as our customer and will take all reasonable precautions to protect your personally identifiable information from loss, misuse, or unauthorised access. In dealing with your personal information as a customer, we will fulfil all obligations applicable to us by law.

1. Consent

By using our website and providing us with your personal information, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Make a purchase
• Subscribe to our newsletter
• Contact us through our contact form or customer service
• Opt-in to receive SMS messages

The personal information we collect may include:

• Name
• Email address
• Mailing address
• Phone number
• Payment information

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Process and fulfil your orders
• Send you marketing and promotional materials (including SMS if opted-in)
• Send reminders about items left in your cart
• Respond to your inquiries and customer service requests
• Improve our website and services

4. SMS Marketing and Abandoned Cart Notifications

If you opt-in to receive SMS messages from us, we may use your phone number to:

• Send transactional or promotional messages
• Send reminders about items left in your cart

Stepz's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your personal information with:

• Service providers who assist us in operating our website, conducting our business, or servicing you
• Law enforcement agencies, government authorities, or other parties when required by law or in response to legal process

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. How You Can Opt Out

You can opt out of email marketing at any time by clicking the 'unsubscribe' link in any marketing email. For SMS marketing, you can opt out by replying “STOP” to any message you receive from us. (Transactional emails and messages related to orders or customer service are not affected.)

7. Cookies

We use cookies and similar technologies to enhance your experience on our website, analyse website usage, and deliver targeted advertisements. You can manage your cookie preferences through your browser
settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you
visit.

9. Security

We implement appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information.

10. Changes to Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and it is the user's responsibility to review this policy periodically.

Contact Us

Please contact us via email at info@stepzco.com if you have any questions regarding our privacy policy.

14-Day Returns & Satisfaction Guarantee

We want you to love your Stepz product. That’s why we offer a simple 14-Day Returns & Satisfaction Guarantee to give you total peace of mind.

 How it works: 

• You have 14 days from the date of purchase to return your product if you’re not completely satisfied.
• Returned products must be in original condition, with all parts, accessories, sealed packaging, instructions, and tags included.
• The product must not have been damaged due to misuse, neglect, accident, or improper installation.
• You must provide valid Proof of Purchase (original tax invoice or bank statement).
• Once we receive and inspect your return, we’ll issue a full refund, excluding shipping costs.

Exclusions:

• Clearance or sale items are not eligible for return.
• We do not offer returns for change of mind or incorrect selection.
• Products showing signs of damage, misuse, neglect, accident, improper installation, or modification will not be accepted.
• Products purchased from unauthorised resellers or third parties are not covered under this policy.

 Return Process:

• To request a return, contact our team at info@stepzco.com within 14 days of purchase.
• Once approved, we’ll provide instructions for returning your product.
• You are responsible for return shipping costs (unless the item is faulty or damaged).
• Upon receiving and inspecting your return, we’ll process your refund within 14 business days.

 Additional Notes:

• Installation instructions are provided with your product. It is the responsibility of the individual to follow the provided installation instructions accurately and promptly to ensure the proper functioning and performance of the product.
• Each return is assessed on a case-by-case basis. We reserve the right to refuse a refund if the product does not meet the conditions outlined above.
• Our liability is limited to the product purchase price only (excluding shipping). We are not liable for indirect or consequential damages.

Please contact us via email at info@stepzco.com if you have any questions regarding our return policy

By purchasing our products, you acknowledge and agree to abide by the Stepz Return Policy.

At Stepz, we take pride in the quality and durability of our products. To demonstrate our commitment to excellence, we offer a 12-month limited warranty on all Stepz aluminium products, covering manufacturing
defects under normal, intended use.

1. Duration of Warranty

 The Stepz warranty is valid for a period of 12 months from the date of receipt of the product.

2. Warranty Criteria

This warranty applies if the following conditions are met:

• The product(s) were purchased directly from Stepz.
• The product(s) have been installed according to the Stepz installation guide provided.
• The claim is made by the original purchaser stated on the Stepz tax invoice.
• The product has been used within the recommended weight limit of 120kg, with three points of contact maintained during use.
• The product has been maintained in accordance with Stepz guidelines, including recommended safety checks every 3 months.
• The claim is submitted within the 12-month warranty period.

3. Claim Process

To make a warranty claim:

• Contact Stepz in writing at info@stepzco.com to initiate the process.
• Provide proof of purchase, including the original Stepz tax invoice.
• Provide details of the product and the nature of the issue or defect, along with supporting photographs where possible.
• Stepz will review the claim and advise on next steps.

4. Exclusions

 This warranty does not cover:

• Products purchased from unauthorised resellers or third-party sellers.
• Products that have been altered, modified, or repaired by unauthorised persons.
• Damage resulting from accidents, misuse, neglect, failure to follow installation instructions, or improper use.
• Damage caused by exceeding the recommended weight limit of 120kg.
• Damage caused by environmental factors, including salt exposure, corrosion, excessive moisture, or installation on unstable or uneven surfaces.
• Normal wear and tear, cosmetic damage, or deterioration due to lack of recommended maintenance.

5. Limitation of Liability

Stepz liability under this warranty is limited to, at our discretion, repairing or replacing the defective product(s) at no additional
cost to the original purchaser. Stepz shall not be liable for any indirect, incidental, or consequential damages, including but not limited to personal injury, property damage, or financial loss resulting from the use or inability to use the product(s).

6. Changes to Warranty Terms

Stepz reserves the right to modify or amend these warranty terms at any time without prior notice. Updated terms will be posted on our website, and it is the customer's responsibility to review these terms
periodically.

7. Contact Us

For any questions or concerns regarding our product warranty, please contact us via email at info@stepzco.com.

By purchasing Stepz products, you acknowledge and agree to
abide by these warranty terms and conditions.